Credentialing Software Assessment

With our combined experience, our team can assess the needs of hospitals, independent practice
groups, or ambulatory surgery centers based on their internal workflow and business models. This
discovery leads to criteria and requirements identification which help define clear objectives to consider
when selecting the best credentialing software to support your medical staff and payer enrollment
needs. We evaluate the software based on several key criteria, including security, user-friendliness,
integration capabilities with existing systems, and compliance with industry standards. Additionally, we
consider the scalability of the software to ensure it can grow with your organization, as well as the
quality of customer support provided by the vendor. Our expertise in these factors allows Cred2Bill to
identify the best solution that matches your specific needs while also enhancing the efficiency of your
operations.
Why ask a 3 rd  party to conduct a due diligence assessment?
You need an objective assessment of your internal needs to be matched with the software that delivers
towards all your needs, now. Not in one year, not in future enhancements. Your Medical Staff Bylaws
are designed by your physician leaders, and they want to evaluate a clinician the way it works for them
at that health system, not how the software allows.
There are several stakeholders in this space who have different needs from the same credentialing
software.

• Executive leadership

• The Credentialing Committee and Medical Executive Committee

• The credentialing and enrollment end users

• Office managers

• Finance

• IT Professionals

Each stakeholder group is given a set of questions that clarify their viewpoints after each vendor
presents their credentialing software demos. As part of our analysis, we meet with the vendor
implementation team and help desk team to better understand what is really happening behind the
scenes. By working with these teams, we can determine if what the sales team presented is what
actually occurs when staff needs help.
Remember, sales teams are hired to sell bread in Alaska and sell snow in Wisconsin, but what happens
when the wrap from the bread is taken off or the box of snow is opened? As soon as the agreement is
signed, it is left to the implementation team to explain away the gaps, and the help desk must explain
that their team can’t assist because the feature that sales offered is not yet available.
This is why YOU need us; we bridge the gap between what you need and what is offered by the
software.